Terms of Use and Conditions — InvincibleYOU INSEE Coaching Chatbot Service

These Terms of Use and Conditions (“Terms”) constitute a legally binding agreement between the user of the AI-powered coaching feature (“User,” “You,” or “Your”) and InvincibleYOU, a product/service operated by Vedanga Solutions Private Limited, including its affiliates, subsidiaries, licensors, technology partners, and authorized representatives (collectively, “InvincibleYOU,” “Company,” “We,” “Us,” or “Our”).

These Terms govern access to and use of the InvincibleYOU INSEE Coaching Bot (the “Chatbot Service”), an AI-powered conversational coaching feature accessible exclusively through the authenticated chat interface of the InvincibleYOU Mobile Application. These Terms supplement the applicable InvincibleYOU Terms of Use governing account registration, eligibility, and general platform use.

• AI / LLM: Artificial intelligence and large language model technology, including Claude AI and Google Gemini, used to generate coaching responses and derive behavioural insights.
• Coaching Session: An interaction, or series of interactions, between the User and the Chatbot Service.
• Episodic Memory: A user-shared story or memory extracted from conversation and used to preserve long-term coaching context.
• Behavioural Pattern: An AI-identified recurring pattern in a user’s conversational behaviour.
• Risk Signal: An AI-evaluated indicator of a potential wellbeing concern identified within a Coaching Session.
• User Content: Messages, narratives, goals, and other information submitted through the Chatbot Service.

The Chatbot Service is available only to Users with an active, authenticated InvincibleYOU Mobile Application account in good standing. There is no independent registration, login, or account for the Chatbot Service. Access is granted through the authenticated Mobile Application session, and the User may access only their own Coaching Sessions.

The Chatbot Service provides AI-assisted behavioural coaching, including conversational responses, behavioural pattern recognition, episodic memory retention, language signal analysis, insight generation, goal tracking, behavioural experiment support, and periodic growth synthesis.

The Chatbot Service is assistive and developmental in nature. It is not therapy, counselling, psychiatric treatment, medical care, legal advice, or a substitute for a licensed professional, and it is not a crisis or emergency response service.

The User expressly acknowledges and agrees that:

• AI-generated outputs are probabilistic, automated, and assistive in nature.
• AI outputs may contain inaccuracies, omissions, hallucinations, or biases.
• AI-generated outputs do not constitute legal, psychological, psychiatric, medical, clinical, employment, financial, or other professional advice.
• AI-generated behavioural insights, episodic memories, and characterizations are not conclusive determinations of personality, capability, or emotional or psychological state.
• The User should exercise independent judgment before relying on AI-generated outputs.
• Conversations may be processed by Anthropic’s Claude AI as the primary model. Google Gemini may be used for designated model-processing calls, including where configured as a fallback for particular processing flows.

Where an automated output or profiling result materially affects the User, the User may request human review through the process described in the associated Privacy Policy.

The Chatbot Service may employ automated risk-signal detection intended to identify certain conversational indicators for internal human review. Such monitoring is not real-time, is not guaranteed, and does not constitute emergency response or crisis intervention.

If You are experiencing a medical emergency, mental health crisis, or other immediate safety concern, do not rely on the Chatbot Service for emergency support. Seek appropriate emergency or professional assistance.

The User agrees not to:

• submit content that is unlawful, harassing, abusive, or that infringes third-party rights;
• attempt to manipulate, jailbreak, or circumvent the safety or operational constraints of the AI systems;
• submit another individual’s personal information through the Chatbot Service without that individual’s consent or other lawful basis;
• rely on the Chatbot Service as a substitute for professional medical, legal, psychological, or emergency advice; or
• use the Chatbot Service for any unlawful, deceptive, fraudulent, or harmful purpose.

InvincibleYOU may investigate violations and suspend or restrict access where reasonably necessary for security, safety, compliance, or protection of the Service.

The User retains ownership of User Content submitted through the Chatbot Service. By submitting User Content, the User grants InvincibleYOU a worldwide, non-exclusive, royalty-free, sublicensable, and revocable license to host, store, process, analyze, and use such User Content for coaching delivery and continuity, behavioural analytics, service improvement, research, troubleshooting, security, compliance, and other lawful operational purposes described in the associated Privacy Policy.

The Chatbot Service relies on third-party AI and infrastructure providers, including Anthropic, Google, Langfuse, Render.com, and Supabase. The User acknowledges that the Chatbot Service depends in part on systems outside InvincibleYOU’s direct control. InvincibleYOU shall not be liable for interruptions, inaccuracies, or failures attributable solely to third-party providers, except where liability cannot legally be excluded.

All intellectual property rights in the Chatbot Service, including its software, coaching methodologies, prompts, algorithms, and documentation, remain the property of InvincibleYOU and/or its licensors. No ownership rights are transferred to the User.

Collection, processing, storage, retention, and disclosure of coaching data, including conversation transcripts and AI-derived insights, is governed by the InvincibleYOU INSEE Coaching Chatbot Service Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023 and, where applicable, the GDPR.

InvincibleYOU may suspend, restrict, or disable access to the Chatbot Service where violations of these Terms occur, unlawful conduct is suspected, safety or security risks arise, or action is required to comply with legal or regulatory obligations. Access to the Chatbot Service also ends automatically upon suspension or termination of the User’s underlying Mobile Application account.

To the maximum extent permitted by applicable law, the Chatbot Service is provided on an “AS IS,” “AS AVAILABLE,” and “BEST EFFORTS” basis. InvincibleYOU does not warrant that AI outputs will be accurate, that the Chatbot Service will be uninterrupted, or that it will remain immune from technical failures or third-party AI provider outages.

To the fullest extent permitted by applicable law, InvincibleYOU shall not be liable for indirect, incidental, consequential, or punitive damages, including those arising from AI-generated inaccuracies, missed or delayed risk-signal escalation, or third-party AI provider failures. Nothing herein excludes liability where exclusion is prohibited by applicable law.

The User agrees to indemnify and hold harmless InvincibleYOU, its affiliates, officers, employees, contractors, and licensors against claims arising from breach of these Terms, misuse of the Chatbot Service, infringement of third-party rights, or User Content submitted through it.

The User acknowledges that conversation content may be processed or transferred to jurisdictions including the United States and the European Union, where InvincibleYOU’s AI and infrastructure providers maintain facilities. Under the Digital Personal Data Protection Act, 2023, transfers are permitted except to countries or territories notified as restricted by the Government of India. Where the GDPR applies, transfers are subject to Standard Contractual Clauses, adequacy decisions, or equivalent lawful safeguards.

These Terms shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction over the registered office of InvincibleYOU shall possess exclusive jurisdiction over disputes arising from or relating to these Terms, subject to any mandatory jurisdictional requirements under applicable law.

InvincibleYOU may amend these Terms to reflect legal, operational, technological, or AI-provider developments. Updated Terms become effective upon publication for non-consent matters. Where a change requires fresh consent under applicable law, the Company will obtain such consent through an appropriate mechanism.

These Terms, together with the associated INSEE Coaching Chatbot Privacy Policy and the applicable broader InvincibleYOU Terms of Use, constitute the complete agreement between the User and InvincibleYOU specifically relating to the Chatbot Service. These Terms supplement the broader platform Terms and do not replace them except where expressly stated.