Invincible YOU

Careers

Join Us in Making People Invincible

We're always looking for passionate individuals who believe in the infinite potential of people. If you thrive on purpose-driven work and want to shape the future of leadership, we'd love to hear from you.

Tech Support & Data Associate

Full-time · Remote

You'll be the first point of contact when something goes wrong for a user, and the person who turns our app data into reports for clients.

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About the Role

You sit inside the tech team, and the job has two parts. Technical support and triage: take incoming user queries, flags and tickets, find where in the code the problem is, report it to the development team, and close the loop with the user once it is fixed. Data operations and reporting: set up program data in our app so participants can start using it, and regularly pull engagement data to report to our clients.

You'll report to the CTO, and work closely with our coaches and projects team, who rely on your reports for client conversations.

Key Responsibilities

Technical support and triage

  • Own the inbox of incoming user queries, bug flags and support tickets.
  • Reproduce each problem and work out which product it belongs to: the mobile app (Expo / React Native), the web app (Next.js), or other tools.
  • Dig into the codebase to find where the problem sits, and write a clear report for the developers.
  • Keep the user up to date on their query from start to finish.
  • Spot repeat issues and flag patterns.

Data operations and reporting

  • Set up new leadership programs in our app and database.
  • Keep participant and program data accurate and up to date.
  • Pull and report engagement and telemetry data on a regular schedule.
  • Support the coaching team with one-off data requests.
  • Check numbers for accuracy before they go out, and exclude internal or test data.

Ideal Candidate

  • Working knowledge of React and React Native, enough to read an unfamiliar codebase and trace a bug.
  • Comfort with TypeScript and browser and mobile debugging tools.
  • Basic SQL, and the ability to turn query results into a clean table or chart.
  • Clear, patient written communication with non-technical users.
  • Organized and reliable: no ticket gets lost, and every user hears back.
  • Prior experience in front-end development, QA or technical support.

Nice to Have

  • Experience with Supabase or Postgres, which power our apps.
  • Familiarity with product analytics tools such as PostHog.
  • Experience in a small startup team where roles overlap.
  • Interest in leadership development, coaching or HR tech.

To apply: email mary@invincibleyou.world with the subject “Application – Tech Support & Data Associate”.

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